Dealing with digital disasters

My notes from the opening presentation by Richard Torrenzano at the International Association of Business Communicators (IABC) World Conference, Hilton Hotel, New York City. Not all insights are mine. THE NEW REALITY Cyber attacks aren’t just about stealing data from companies. They affect reputation, and brands, like Domino’s Pizza found, and disrupt customers, as South Korean banks found just this year. WeContinue reading “Dealing with digital disasters”

How to press conference

Deborah Hersman is the Chair of the US National Transport Safety Bureau (NTSB) and she is in the spotlight this week following the crash of Aesean flight 214 at San Francisco airport. American disaster press conferences, as many will remember following the Boston Bombings, really do get everyone to gather round, with each and everyContinue reading “How to press conference”